Privacy policy.

Last updated: 21/01/2025

At East Coast Customs Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, visit our website, or interact with us in any other way.

1. Who We Are

East Coast Customs Ltd is a UK-based company specialising in Vinyl Wraps, PPF, Window Tints, Vehicle Branding & Interior Lighting. We are committed to protecting and respecting your privacy. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to ensure it is protected.

Company Information:

  • Company Name: East Coast Customs Ltd

  • Company Number: SC829458

  • Registered Office Address: 73 Weavers Knowe Crescent, Currie, Scotland, EH14 5PP

  • Email: sales@eastcoastcustoms.co.uk

  • Phone: 0131 241 8696

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and postal address.

  • Payment Information: Payment details when you make a purchase or place an order with us.

  • Technical Data: IP address, browser type, time zone, operating system, and other technical information collected through cookies and analytics tools.

  • Transaction Data: Details about the products and services you purchase from us.

  • Communication Data: Correspondence with us through email, phone calls, or through our website’s contact forms.

3. How We Use Your Information

We may use your personal data for the following purposes:

  • To Provide Services: To fulfil orders, deliver services, and communicate with you regarding your transactions.

  • Customer Support: To respond to your inquiries, provide support, and address issues you may encounter.

  • Marketing and Promotions: To send you updates about our products, services, and promotions, where you have consented to receiving marketing communications.

  • Improvement of Services: To improve our website, services, and customer experience by analyzing usage patterns and feedback.

  • Legal Obligations: To comply with legal and regulatory obligations, including fraud prevention, and to respond to any legal requests.

4. Legal Basis for Processing Personal Data

We will only process your personal data when we have a lawful basis for doing so. The legal bases we rely on are:

  • Contractual Necessity: To perform a contract with you, such as processing an order.

  • Consent: Where we have obtained your explicit consent to process your data for specific purposes, such as marketing.

  • Legitimate Interests: Where it is necessary for our legitimate interests or the legitimate interests of others, provided this does not override your rights and freedoms.

  • Legal Obligation: Where we need to comply with legal obligations, such as financial reporting or tax requirements.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure storage, and restricted access to sensitive data.

6. Data Sharing

We do not sell, rent, or trade your personal data. However, we may share your personal data with trusted third parties in the following situations:

  • Service Providers: We may share your data with service providers who help us with operations, such as payment processors, IT services, marketing partners, or delivery companies.

  • Legal Compliance: We may disclose your personal data if required by law, in response to a valid request by a legal authority, or to protect our rights, property, and safety.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files that are stored on your device when you visit our site. We use cookies to analyze website traffic, improve user experience, and tailor our services to you. You can control cookie settings through your browser, but please note that disabling cookies may affect certain features of our website.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.

  • Right to Object: You can object to the processing of your personal data in certain situations.

  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format to transfer it to another service provider.

  • Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in section 1. We will respond to your request within one month.

9. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. International Transfers

If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with the updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: sales@eastcoastcustoms.co.uk

  • Phone: 0131 241 8696

  • Postal Address: 73 Weavers Knowe Crescent, Currie, Scotland, EH14 5PP

Please make sure to adapt any specific details relevant to your business, such as services, types of personal data processed, and your contact details. Let me know if you need any further adjustments!